{"id":161,"date":"2015-04-26T21:16:29","date_gmt":"2015-04-26T21:16:29","guid":{"rendered":"http:\/\/brooksidepress.org\/nursing_fundamentals_1\/?page_id=161"},"modified":"2023-10-19T18:52:22","modified_gmt":"2023-10-19T18:52:22","slug":"1-15-guidelines-for-communicating-with-patients-and-their-families","status":"publish","type":"page","link":"https:\/\/brooksidepress.org\/nursing_fundamentals_1\/?page_id=161","title":{"rendered":"1.15 Guidelines for Communicating with Patients and their Families"},"content":{"rendered":"<div class='dropshadowboxes-container ' style='width:auto;'>\r\n                            <div class='dropshadowboxes-drop-shadow dropshadowboxes-rounded-corners dropshadowboxes-inside-and-outside-shadow dropshadowboxes-lifted-both dropshadowboxes-effect-default' style=' border: 5px solid #d20000; height:; background-color:#ffffff;    '>\r\n                            <\/p>\n<p><iframe loading=\"lazy\" title=\"YouTube video player\" src=\"https:\/\/www.youtube.com\/embed\/e9U-r9D6oVw?si=ANJfH4ArLkTeG04S\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><br \/>\n\r\n                            <\/div>\r\n                        <\/div>\n<p>Convey to the patient and family that they are important to you and that you want to help them.<\/p>\n<p>There are many ways to do this; you must do what is comfortable and natural for you. However, there are some things everyone can do.<\/p>\n<h2><strong>Convey honesty and trustworthiness.<\/strong><\/h2>\n<p>Try not to overwhelm the patient with embarrassing or personal questions. When it is necessary to ask personal questions, explain why and keep it short and matter-of-fact.<\/p>\n<h2><strong>Don&#8217;t make promises you can&#8217;t keep. <\/strong><\/h2>\n<p>If you say you are going to do something, make every effort to do it or see that it gets done.<\/p>\n<h2><strong>Try to be there when you say you will.<\/strong><\/h2>\n<p>If you are late, explain why.<\/p>\n<h2><strong>Communicate with each patient as an individual. <\/strong><\/h2>\n<p>This is especially important in a hospital setting, where patients often experience a loss of identity. In order to do so, you must try to get to know the patient. Listen to him. Put yourself in his place.<\/p>\n<p><strong>Accept and respect the patient despite the symptoms of his illness.<\/strong><\/p>\n<figure id=\"attachment_189\" aria-describedby=\"caption-attachment-189\" style=\"width: 300px\" class=\"wp-caption alignnone\"><a href=\"http:\/\/brooksidepress.org\/nursing_fundamentals_1\/wp-content\/uploads\/2015\/04\/BP640.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-189\" src=\"http:\/\/brooksidepress.org\/nursing_fundamentals_1\/wp-content\/uploads\/2015\/04\/BP640-300x200.jpg\" alt=\"Remember that actions speak louder than words. A person will generally pay more attention to what you do than what you say.\" width=\"300\" height=\"200\" title=\"\" srcset=\"https:\/\/brooksidepress.org\/nursing_fundamentals_1\/wp-content\/uploads\/2015\/04\/BP640-300x200.jpg 300w, https:\/\/brooksidepress.org\/nursing_fundamentals_1\/wp-content\/uploads\/2015\/04\/BP640.jpg 641w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><figcaption id=\"caption-attachment-189\" class=\"wp-caption-text\">Remember that actions speak louder than words. A person will generally pay more attention to what you do than what you say.<\/figcaption><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Convey to the patient and family that they are important to you and that you want to help them. There are many ways to do this; you must do what is comfortable and natural for you. However, there are some things everyone can do. Convey honesty and trustworthiness. Try not to overwhelm the patient with &hellip; <a href=\"https:\/\/brooksidepress.org\/nursing_fundamentals_1\/?page_id=161\" class=\"more-link\">Continue reading <span class=\"screen-reader-text\">1.15 Guidelines for Communicating with Patients and their Families<\/span> <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"parent":203,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-161","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/brooksidepress.org\/nursing_fundamentals_1\/index.php?rest_route=\/wp\/v2\/pages\/161","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/brooksidepress.org\/nursing_fundamentals_1\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/brooksidepress.org\/nursing_fundamentals_1\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/brooksidepress.org\/nursing_fundamentals_1\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/brooksidepress.org\/nursing_fundamentals_1\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=161"}],"version-history":[{"count":6,"href":"https:\/\/brooksidepress.org\/nursing_fundamentals_1\/index.php?rest_route=\/wp\/v2\/pages\/161\/revisions"}],"predecessor-version":[{"id":950,"href":"https:\/\/brooksidepress.org\/nursing_fundamentals_1\/index.php?rest_route=\/wp\/v2\/pages\/161\/revisions\/950"}],"up":[{"embeddable":true,"href":"https:\/\/brooksidepress.org\/nursing_fundamentals_1\/index.php?rest_route=\/wp\/v2\/pages\/203"}],"wp:attachment":[{"href":"https:\/\/brooksidepress.org\/nursing_fundamentals_1\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=161"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}